Terms and Conditions – Furniture Ordering & Purchasing
1. Ordering your products
Your order will be accepted upon receiving your 50% deposit. Upon receiving the 50% deposit and invoice acceptance you automatically accept our Terms and Conditions. No cancellation of that order is valid unless you receive written communication from us endorsing the cancelled order. In the event the order is cancelled the deposit is NON REFUNDABLE. Where production of the goods has commenced at the time of cancellation the client shall be liable for the payment of the costs of production plus any costs arising as a result of cancelling the order.
2. Paying for your products
We require a deposit equal to 50% of the total value of the products ordered before we can begin arrangements with each supplier for the manufacture or supply of the products to you. You will be contacted by us or to coordinate a delivery date/time and the balance of the invoice is payable prior to delivery.
3. Delivery of your products
Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the products within the specified time resulting from shipment/delivery delays from our suppliers. Delivery times will be arranged with you in advance. If you are unable to accept delivery within 14 days from our first call, the invoice must then be paid in full. In addition, a storage fee may be payable as charged by individual suppliers at their discretion. If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs.
You are responsible for ensuring that there is adequate access and entry to your premises to allow delivery of the products. Any additional costs in relation to access into your premises, eg, crane, are your responsibility. If it is not possible for the products to be delivered into your premises, the products will be returned to our suppliers’ warehouse and you will be invoiced for transport and re-delivery. In addition, the above storage charges will apply. The supplier reserves the right to make part deliveries of any order and each part delivery shall constitute a separate contract in respect of the products delivered on the same condition as set out herein.
All products will remain the property of the supplier until payment is received in full and delivered from suppliers premises.
4. Inspection of your products
Customers should inspect all items at the time of delivery, and sign delivery documents provided. You will be required to note any damage on the delivery documentation which is presented to you by nominated carrier for signature. Claims for damage in delivery must be recorded at the time of delivery
5. Your right to return products
Unless goods are faulty, and Baldwin & Bagnall, and the supplier/delivery team, are duly notified as outlined above, we are unable to refund, exchange or credit your account. In case of damaged goods, please see the Warranty document for an outline of each product's warranty policy, each supplier’s warranty may vary. In the event that goods are faulty please notify Baldwin & Bagnall who will advise the supplier of the product in question.
6. Your right to cancel an order
The Client has no right to terminate or cancel the order once the deposit has been paid to Baldwin & Bagnall.
A standard warranty period is applicable for goods from each supplier and any claim against the supplier for the breach of warranty must be within the warranty period starting from the date of delivery of your products. You will not be entitled to make any claim against Baldwin & Bagnall, as the claim will be made directly with the supplier or manufacturer. In the event that a product is proven to be defective, you are entitled to the restoration of the goods through repair or replacement, whichever is mutually decided as being the most efficient and effective remedy by the client and the supplier. It should also be noted that warranty does not cover: any breakage caused by negligent and/or improper use of the goods, changes caused by normal wear and tear, any damage caused by lack of and/or erroneous maintenance, any damage due to an accident or force, chromatic variations in wooden and varnished parts due to the normal ageing of the finish. It should also be noted that coverings such as leather and fabric have very specific and limited warranties; 'coverings' do not fall under the warranty terms listed above. Warranty cards & information will be provided with the delivery of goods and will vary from individual suppliers.
8. Personal Information
The address and contact details of the Client may be used by Baldwin and Bagnall to provide suppliers with information regarding goods delivery and installation.